Salon Policies
Welcome to Fonleyhair55! We are committed to providing every client with a clean, comfortable, professional, and beautiful experience. Please review our policies before booking your appointment.
By booking with Fonleyhair55, you acknowledge and agree to the policies below.
1. APPOINTMENTS & DEPOSITS
A deposit is required to secure your appointment. Your appointment is not considered confirmed until the required deposit has been received. Deposits are non-refundable and will be applied toward your remaining service balance. Please make sure you select the correct service when booking.
2. CANCELLATIONS & RESCHEDULING
We understand that plans can change. If you need to cancel or reschedule, please provide at least 24 hours' notice. Cancellations or rescheduling requests made less than 24 hours before your appointment may result in the loss of your deposit. Repeated cancellations or rescheduling may require a larger deposit or full payment in advance for future appointments.
3. LATE ARRIVALS
Please arrive on time for your appointment. A 20-minute grace period is provided. Arriving more than 20 minutes late may result in your appointment being shortened, adjusted, or canceled depending on the day's schedule. Your service may still need to end at the originally scheduled time. A late fee may apply when applicable.
4. NO-SHOW POLICY
A no-show is considered an appointment where the client does not arrive and does not provide prior notice. No-show appointments will result in the loss of the deposit. A new deposit or full payment may be required before another appointment can be scheduled.
5. SHAMPOO & BLOW-DRY
Shampoo and blow-drying are available as separate services and are not included in the hairstyle price unless specifically stated in the service description. If you would like Fonleyhair55 to shampoo and blow-dry your hair before your braiding service, you must book the Shampoo & Blow-Dry service separately in addition to your hairstyle. Clients who choose not to book the Shampoo & Blow-Dry service should arrive with their hair clean, fully detangled, and properly stretched/blow-dried, unless otherwise specified for their selected style. Please allow additional time if you are booking both services.
6. HAIR & EXTENSIONS
Clients may either bring their own braiding hair and/or boho hair or purchase the hair they need directly from Fonleyhair55, depending on availability. If you choose to purchase hair or boho in the salon, please arrive early enough to select your preferred color and style before your appointment begins. If you are bringing your own hair, please make sure you have the correct type, color, and sufficient quantity for your selected hairstyle. Fonleyhair55 is not responsible for delays or changes to the final style caused by insufficient or incorrect hair provided by the client. Hair and boho purchased separately from the service are additional costs unless specifically stated as included in your selected service.
7. STYLE CHANGES
Please select your desired hairstyle carefully when booking. If you would like to change your style, please contact us as soon as possible. Style changes may not be possible on the day of your appointment if the new style requires additional time, materials, or preparation.
8. CHILDREN & GUESTS
To maintain a peaceful, comfortable, and professional environment, we kindly ask that clients follow our guest policy:
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    Adults appointments: Only the client receiving the services may be in the suite. Additional guests are not permitted.
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   Children receiving a services: One parent or responsible adult may accompany the child. No additional guests will be permitted.
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   Guests who are not receiving a services: Must remain supervised at all times and should not interfere with the appointment or salon environment.
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Thank you for your understanding and cooperation in helping us maintain a comfortable experience for everyone.
9. SERVICE TIMES
Service times are estimates and may vary depending on hair length, thickness, density, condition, and the complexity of the selected style. Please avoid scheduling other important commitments immediately after your appointment.
10. BRAID TENSION & COMFORT
Your comfort and hair health are important to us. Please communicate with your braider during the appointment if your braids feel too tight, painful, or uncomfortable. We encourage you to speak up so adjustments can be made when possible.
11. SATISFACTION & ADJUSTMENTS
We want you to love your hair. If you experience an issue with your hairstyle, please contact Fonleyhair55 within 48 hours of your appointment. Minor adjustments related to the original service may be considered on a case-by-case basis. Please note that refunds are not automatically provided for normal changes in appearance, personal preference, or dissatisfaction reported after the service has been completed.
12. SCALP & HAIR HEALTH
For the safety and comfort of our clients and staff, please inform us before your appointment about any scalp irritation, open wounds, contagious conditions, or other concerns that may affect the service. Fonleyhair55 reserves the right to decline or reschedule a service if performing the service could cause harm or discomfort.
13. PERSONAL BELONGINGS
Please keep your personal belongings secure during your appointment. Fonleyhair55 is not responsible for lost, stolen, or damaged personal items.
14. PAYMENT
The remaining balance is due upon completion of your service unless otherwise stated. Accepted payment methods will be provided during the booking process.
15. RESPECT & PROFESSIONAL CONDUCT
Fonleyhair55 is committed to maintaining a respectful and professional environment for everyone. Disrespectful, threatening, abusive, or inappropriate behavior toward the stylist, staff, or other clients will not be tolerated. Fonleyhair55 reserves the right to end an appointment if such behavior occurs.
16. PHOTOS & SOCIAL MEDIA
With your permission, photos or videos of your finished hairstyle may be taken for portfolio and social media purposes. You may let us know if you do not wish to have your image or hairstyle posted.
17. EMERGENCIES & SALON CLOSURES
In the event of an emergency, severe weather, illness, or circumstances beyond our control, Fonleyhair55 may need to cancel or reschedule appointments. If we need to reschedule your appointment, we will communicate with you as soon as possible and assist you with finding another available appointment.
18. POLICY ACKNOWLEDGEMENT
By booking an appointment with Fonleyhair55, you confirm that you have read, understood, and agreed to these salon policies.
Thank you for respecting our time and policies and for choosing Fonleyhair55. We appreciate your business and look forward to making you feel beautiful!